Most dealership chatbots failed for one simple reason:
They were built to capture leads not help customers.
In this episode of Dealer Tech Talk, Simon Verona revisits AI chatbot technology and explores how modern AI agents are evolving far beyond the old scripted website chat widgets dealers became frustrated with.
Today’s AI systems are becoming more conversational, more connected, and far more capable of supporting real dealership workflows.
But there’s a catch…
The success of AI in dealerships depends far less on the chatbot itself — and far more on how well it integrates with your CRM, DMS, processes, and customer journey.
In this episode, we discuss:
Sponsored by: DMS Navigator
Helping dealerships run more efficiently and profitably.
Miles Companion The customer app that keeps buyers connected long after the sale.
■ Download the guide that accompanies this episode athttps://www.dealertechtalk.uk/guides
■ Sponsors DMS Navigator — the Dealer Management System that boosts efficiency, improves customer service, and helps dealers grow profits.
https://www.dmsnavigator.com/
■ MyAutoCompanion — the customer app that keeps buyers connected, increases retention, and grows lifetime dealer revenue.
https://www.myautocompanion.com/
Our audience includes:
Independent / Franchised car & motorhome dealers
Dealer group managers
Industry professionals looking to learn about dealership technology
Dealer Tech Talk explores how technology is transforming car and motorhome dealerships. Each episode breaks down tools, systems, and strategies that help dealerships become more efficient, profitable, and customer-focused.
